Product Warranty & Claim Management
by Sitaram
| Technical name | sr_warranty_management |
| License | OPL-1 |
| Website | https://sitaramsolutions.in |
Product Warranty and Claim Management In Odoo
Warranty and claim management is a critical process for any business that sells products or services. It involves managing and tracking warranty periods, and processing warranty claims to ensure customer satisfaction. The Odoo warranty and claim management system provides businesses with an efficient way to manage the warranty process and improve customer experience.
- Configuration for sending an email notification to customers for expiry warranty.
- Create Warranty from Delivery Orders
- Renew Warranty feature
- Invoice for Renew Warranty
- Processing warranty Claim
- Create a sales order for any non-warranty parts that need to be repaired or replaced.
- Warranty & Claim Reporting
- 50 Days Free Support
Processing Warranty Flow
First Create Products with warranty configurations
lets create sales quotation and confirm that quotation.
Once confirm quotation, it will create one outgoing shipment. Open that outgoing shipment and process to assign serial number on that product.
Once you are done with outgoing shipment, it will create warranty for each and every product if warranty enable for that product. warranty is linked with sales order, and products too. you can also navigate from there.
Warranty Tree view and form view.
if customer want to renew warranty, we can have this functionality too. once you renew warranty it will record as history and create invoice.
Processing warranty Claim Flow
If any customer want to claim their warranty, we have that functionality in warranty form view. Just click on button and insert problem/issue rest of the details will fetch from warranty.
Once you create claim you can navigate from warranty also we have provided menu under warranty.
Claim Form View
Once you accept claim, state will move to repair
In repair state, engineer will start repairing products. If you add or replace any item which is not under warranty then add that products in parts and create sales order button, claim state will move to done automatically. if you don't replace any chargeable parts then simply you can click on done button to move claim to done state.
Configuration for email notification to customer for expiry warranty
Warranty & Claim Reporting
Need Any Help ?
Our Service
This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file).
You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one).
It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software.
The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.