Zendesk Connector
by Techloyce
| Technical name | odoo_helpdesk_zendesk_integration |
| License | OPL-1 |
| Website | http://www.techloyce.com |
Zendesk Connector
Zendesk Support puts all your customer support interactions in one place, so communication is seamless, personal, and efficient which means more productive agents and satisfied customers. Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets.
Highlights
API Integration
One click API integration.
Synchronize Tickets
Import/Export tickets from Zendesk to Odoo Helpdesk and from Odoo Helpdesk into Zendesk (Create, update & Delete).
Sync Zendesk Multiple login
Import/Export data from multiple Zendesk login in Odoo Helpdesk.
Tracking Tickets
Simple module for tracking tickets.
Prioritizing tickets.
Prioritizing Tickets from Zendesk into Odoo.
Categorize Tickets
Categorize Zendesk tickets into Odoo Helpdesk.
Synchronize Stage
Specify Zendesk tickets stage into Odoo Helpdesk.
Assign Zendesk tickets to Users
Assign Zendesk tickets to Users into Odoo Helpdesk.
Synchronize Comment
Add comment to the tickets.
Synchronize Automatically
Import/Export data between Zendesk Support and Odoo Helpdesk.
Zendesk Module - Installation
- Place the module into Odoo Addons directory.
- Restart ODOO server and activate developer mode.
- Go to Apps -> Update Apps List and click on update
- Go to Apps, search for module and install
Zendesk into Odoo - Import Operations
- Sync tickets from Zendesk to Odoo Helpdesk.
- Sync data from multiple Zendesk login in Odoo Helpdesk.
- Simple module for tracking tickets.
- Prioritizing tickets.
- Specify Zendesk tickets stage into Odoo Helpdesk.
- Assign Zendesk tickets to Users into Odoo Helpdesk.
- Assign Zendesk tickets to Users into Odoo Helpdesk.
- Add comment to the tickets.
Odoo into Zendesk - Export Operations
- Specify Zendesk tickets stage from Odoo Helpdesk into Zendesk.
- Assign Odoo tickets to Users from Odoo Helpdesk into Zendesk.
- Assign Zendesk tickets to Users into Odoo Helpdesk.
- Create Odoo Helpdesk tickets into Zendesk Support Tickets..
- Update Odoo Helpdesk tickets into Zendesk Support Tickets.
Requirements
- Place requirements.txt file with module folder to Install External Dependencies of zenpy == 2.0.19.
Create Zendesk Credentials
- Go to menu --> Zendesk Settings.
- Enter Zendesk Support Credentials.
- Enter your url, email and password
- Click on Test Connection button.
- You can add multiple Zendesk support login as shown.
Synchronize Contacts
Synchronize Ticket
Automatic Jobs
Zendesk Settings
Zendesk Operations
Custom Date Range
Zendesk Connector History
Auto Scheduler
The app works well with Odoo Enterprise (On-premise and Odoo.SH) but not with Odoo Community because no helpdesk in community version. Odoo Online (Cloud) does not allow installation of third-party apps and hence this app cannot be installed on Odoo Online.
You can contact us to request a customization in the app.
Yes, you can export Products from Odoo to Salesforce as well as import Products from Salesforce to Odoo. If the products are already present on Odoo as well as Salesforce, you can establish a synchronization between them using the connector. You can also activate synchronization of upcoming product in Odoo by checking the checkbox in settings, it will automatically create product in Salesforce too.
License Terms
Package is non distributable and can only be used by the organization which is buying the package. The pricing is only for this package and associated version. For any new purchases, cost associated with the new release will be charged.
This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file).
You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one).
It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software.
The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.